Company
Frequently Asked Questions
Answers to common questions about ordering, payment, delivery, prescriptions, and support.
How do I place an order?
Search for a product, open the product page, choose the quantity, and add it to your cart. When ready, go to checkout, enter your contact details, choose delivery or pickup, and submit your order.
Do I need an account?
No. Guest checkout is supported. Creating an account is useful for order history, saved addresses, and loyalty points.
How do I pay?
Liyoh currently supports manual M-Pesa payment. Send payment to the Paybill/Till shown at checkout and enter your M-Pesa confirmation reference. The pharmacy team verifies payment in admin before fulfillment. Automated STK Push may be added later.
Can I order prescription medicines?
Yes, but prescription-only items require a valid prescription upload. A pharmacist or authorized staff member must review the prescription before fulfillment. Orders may be delayed, adjusted, or cancelled if the prescription is missing, unclear, expired, inappropriate, or not valid for the requested medicine.
Which file types are accepted for prescriptions?
Upload a clear JPG, PNG, or PDF. Make sure the prescriber name, patient details, medicine name, dosage, date, and instructions are readable.
How long does delivery take?
Delivery timing depends on product availability, payment verification, prescription review, rider availability, and your delivery area. Nairobi orders confirmed early are normally prepared as quickly as possible. The admin settings page controls the delivery fees shown at checkout.
Can I pick up my order?
Yes. Choose pickup at checkout. You will receive confirmation once the order is ready for collection. Bring your order number and, where required, identification or prescription confirmation.
How do I track an order?
Use the Track Order page and enter your order number and phone number. Tracking shows order status, payment status, and fulfillment progress.
What if a product is out of stock?
If a product becomes unavailable after ordering, the pharmacy team may contact you to suggest a substitute, adjust the order, or cancel/refund the unavailable item.
How do I contact support?
Use the chat widget, WhatsApp link, phone number, or Contact page. For urgent medical issues, contact a qualified medical professional or emergency service immediately.
Search for a product, open the product page, choose the quantity, and add it to your cart. When ready, go to checkout, enter your contact details, choose delivery or pickup, and submit your order.
Do I need an account?
No. Guest checkout is supported. Creating an account is useful for order history, saved addresses, and loyalty points.
How do I pay?
Liyoh currently supports manual M-Pesa payment. Send payment to the Paybill/Till shown at checkout and enter your M-Pesa confirmation reference. The pharmacy team verifies payment in admin before fulfillment. Automated STK Push may be added later.
Can I order prescription medicines?
Yes, but prescription-only items require a valid prescription upload. A pharmacist or authorized staff member must review the prescription before fulfillment. Orders may be delayed, adjusted, or cancelled if the prescription is missing, unclear, expired, inappropriate, or not valid for the requested medicine.
Which file types are accepted for prescriptions?
Upload a clear JPG, PNG, or PDF. Make sure the prescriber name, patient details, medicine name, dosage, date, and instructions are readable.
How long does delivery take?
Delivery timing depends on product availability, payment verification, prescription review, rider availability, and your delivery area. Nairobi orders confirmed early are normally prepared as quickly as possible. The admin settings page controls the delivery fees shown at checkout.
Can I pick up my order?
Yes. Choose pickup at checkout. You will receive confirmation once the order is ready for collection. Bring your order number and, where required, identification or prescription confirmation.
How do I track an order?
Use the Track Order page and enter your order number and phone number. Tracking shows order status, payment status, and fulfillment progress.
What if a product is out of stock?
If a product becomes unavailable after ordering, the pharmacy team may contact you to suggest a substitute, adjust the order, or cancel/refund the unavailable item.
How do I contact support?
Use the chat widget, WhatsApp link, phone number, or Contact page. For urgent medical issues, contact a qualified medical professional or emergency service immediately.