Legal
Terms & Conditions
The rules that apply when using the Liyoh Pharmacy website and ordering products.
Introduction
These Terms & Conditions apply to use of the Liyoh Pharmacy website, online catalogue, checkout, customer account, chat widget, order tracking, and related services. By using the site or placing an order, you agree to these terms.
Pharmacy and health information
The website provides product and pharmacy service information. It does not replace diagnosis, medical advice, emergency care, or consultation with a qualified health professional. Always follow your prescriber’s instructions and product labels.
Product availability
Products displayed online are subject to availability, stock checks, prescription review, payment verification, and lawful supply requirements. Liyoh may limit quantities, reject an order, request clarification, or cancel items that cannot be safely or lawfully supplied.
Prescription-only products
Prescription-only medicines require a valid prescription and review before fulfillment. Uploading a prescription does not guarantee supply. Liyoh may reject unclear, expired, altered, inappropriate, or invalid prescriptions.
Prices and fees
Prices, sale prices, delivery fees, discounts, and promotions may change. The checkout total is shown before order submission. Where a pricing error occurs, Liyoh may contact you to correct the order, cancel the affected item, or provide a refund where applicable.
Payment
Manual M-Pesa payment is currently supported. Customers must provide the correct payment reference where requested. Orders may remain pending until payment is verified.
Delivery and pickup
Delivery and pickup are subject to operating hours, stock, payment verification, prescription review, address accuracy, rider availability, and force majeure events. Customers must provide accurate contact and delivery information.
Returns and refunds
Returns and refunds are handled under the Returns and Refund Policy. Medicines and health products may have stricter return limits for safety and regulatory reasons.
Customer responsibilities
You agree to provide accurate information, use the website lawfully, avoid fraudulent orders, keep account credentials secure, and not misuse prescription upload or chat functions.
Limitation of liability
To the fullest extent allowed by law, Liyoh is not liable for indirect loss, delay caused by inaccurate customer details, misuse of products, or failure to follow medical advice or product instructions.
Changes to these terms
Liyoh may update these terms from time to time. The latest version shown on the website applies.
These Terms & Conditions apply to use of the Liyoh Pharmacy website, online catalogue, checkout, customer account, chat widget, order tracking, and related services. By using the site or placing an order, you agree to these terms.
Pharmacy and health information
The website provides product and pharmacy service information. It does not replace diagnosis, medical advice, emergency care, or consultation with a qualified health professional. Always follow your prescriber’s instructions and product labels.
Product availability
Products displayed online are subject to availability, stock checks, prescription review, payment verification, and lawful supply requirements. Liyoh may limit quantities, reject an order, request clarification, or cancel items that cannot be safely or lawfully supplied.
Prescription-only products
Prescription-only medicines require a valid prescription and review before fulfillment. Uploading a prescription does not guarantee supply. Liyoh may reject unclear, expired, altered, inappropriate, or invalid prescriptions.
Prices and fees
Prices, sale prices, delivery fees, discounts, and promotions may change. The checkout total is shown before order submission. Where a pricing error occurs, Liyoh may contact you to correct the order, cancel the affected item, or provide a refund where applicable.
Payment
Manual M-Pesa payment is currently supported. Customers must provide the correct payment reference where requested. Orders may remain pending until payment is verified.
Delivery and pickup
Delivery and pickup are subject to operating hours, stock, payment verification, prescription review, address accuracy, rider availability, and force majeure events. Customers must provide accurate contact and delivery information.
Returns and refunds
Returns and refunds are handled under the Returns and Refund Policy. Medicines and health products may have stricter return limits for safety and regulatory reasons.
Customer responsibilities
You agree to provide accurate information, use the website lawfully, avoid fraudulent orders, keep account credentials secure, and not misuse prescription upload or chat functions.
Limitation of liability
To the fullest extent allowed by law, Liyoh is not liable for indirect loss, delay caused by inaccurate customer details, misuse of products, or failure to follow medical advice or product instructions.
Changes to these terms
Liyoh may update these terms from time to time. The latest version shown on the website applies.