Customer care
Returns & Refund Policy
When returns, exchanges, and refunds may be accepted for pharmacy products.
Safety-first policy
Because Liyoh sells medicines and health products, returns are handled carefully. Some items cannot be returned once supplied because product integrity, storage conditions, and patient safety cannot be guaranteed.
When returns may be accepted
Returns may be considered where the wrong item was supplied, the product was damaged before delivery, the item is expired at delivery, the order was duplicated due to a processing error, or the pharmacy team approves a return after review.
Items usually not returnable
Opened medicines, prescription medicines, temperature-sensitive products, personal care items, baby care items, hygiene products, and products with broken seals are generally not returnable unless there is a verified fulfillment error or quality concern.
Reporting timeframe
Report issues as soon as possible after receiving the order. Provide the order number, product name, photos where relevant, and a clear explanation of the issue.
Refund method
Approved refunds are normally processed through the original payment method or another agreed method. Processing time may depend on payment provider timelines and internal verification.
Exchanges
Where appropriate, Liyoh may offer replacement or exchange instead of refund.
Cancelled orders
Orders cancelled before fulfillment may be refunded where payment was already made. Orders already dispatched may be subject to delivery or handling costs.
Quality concerns
If you suspect a medicine quality issue, stop using the product and contact Liyoh immediately. You may also report adverse events or poor quality medicines to the relevant health authority.
Because Liyoh sells medicines and health products, returns are handled carefully. Some items cannot be returned once supplied because product integrity, storage conditions, and patient safety cannot be guaranteed.
When returns may be accepted
Returns may be considered where the wrong item was supplied, the product was damaged before delivery, the item is expired at delivery, the order was duplicated due to a processing error, or the pharmacy team approves a return after review.
Items usually not returnable
Opened medicines, prescription medicines, temperature-sensitive products, personal care items, baby care items, hygiene products, and products with broken seals are generally not returnable unless there is a verified fulfillment error or quality concern.
Reporting timeframe
Report issues as soon as possible after receiving the order. Provide the order number, product name, photos where relevant, and a clear explanation of the issue.
Refund method
Approved refunds are normally processed through the original payment method or another agreed method. Processing time may depend on payment provider timelines and internal verification.
Exchanges
Where appropriate, Liyoh may offer replacement or exchange instead of refund.
Cancelled orders
Orders cancelled before fulfillment may be refunded where payment was already made. Orders already dispatched may be subject to delivery or handling costs.
Quality concerns
If you suspect a medicine quality issue, stop using the product and contact Liyoh immediately. You may also report adverse events or poor quality medicines to the relevant health authority.