Legal
Privacy Policy
How Liyoh handles personal data, order details, prescriptions, and communication records.
Information we collect
Liyoh may collect your name, phone number, email address, delivery address, account details, order history, prescription files, payment references, chat messages, support notes, SMS logs, and email logs.
Why we collect information
We use information to process orders, verify payments, review prescriptions, deliver products, provide customer support, maintain account records, award loyalty points, improve services, and meet legal or regulatory obligations.
Prescription and health information
Prescription files and medicine-related support messages may contain sensitive health information. Access should be limited to authorized staff who need it for review, fulfillment, compliance, or customer support.
Sharing information
We may share limited information with delivery riders, payment providers, SMS/email service providers, professional advisers, regulators, or authorities where needed for service delivery, legal compliance, safety, or dispute handling.
Security
We use reasonable administrative, technical, and operational measures to protect customer data. No online system is completely risk-free, so customers should also protect their account credentials and avoid sharing sensitive details unnecessarily.
Retention
Order, prescription, payment, and communication records may be retained for business, safety, legal, regulatory, and audit purposes. Retention periods may vary by record type.
Your choices
You may contact Liyoh to request correction of inaccurate account information or ask questions about how your data is handled. Some records may need to be retained where required for lawful, safety, or operational reasons.
Cookies and analytics
The website may use cookies or similar tools for sessions, security, cart functionality, analytics, and service improvement.
Contact
For privacy questions, contact Liyoh using the details on the Contact page.
Liyoh may collect your name, phone number, email address, delivery address, account details, order history, prescription files, payment references, chat messages, support notes, SMS logs, and email logs.
Why we collect information
We use information to process orders, verify payments, review prescriptions, deliver products, provide customer support, maintain account records, award loyalty points, improve services, and meet legal or regulatory obligations.
Prescription and health information
Prescription files and medicine-related support messages may contain sensitive health information. Access should be limited to authorized staff who need it for review, fulfillment, compliance, or customer support.
Sharing information
We may share limited information with delivery riders, payment providers, SMS/email service providers, professional advisers, regulators, or authorities where needed for service delivery, legal compliance, safety, or dispute handling.
Security
We use reasonable administrative, technical, and operational measures to protect customer data. No online system is completely risk-free, so customers should also protect their account credentials and avoid sharing sensitive details unnecessarily.
Retention
Order, prescription, payment, and communication records may be retained for business, safety, legal, regulatory, and audit purposes. Retention periods may vary by record type.
Your choices
You may contact Liyoh to request correction of inaccurate account information or ask questions about how your data is handled. Some records may need to be retained where required for lawful, safety, or operational reasons.
Cookies and analytics
The website may use cookies or similar tools for sessions, security, cart functionality, analytics, and service improvement.
Contact
For privacy questions, contact Liyoh using the details on the Contact page.